Amazon introduces AI tool for office workers to boost productivity

Rashmi Pandey — Tue, 28 Apr 2026 16:11:33 +0000

Amazon has introduced a new AI tool designed to help office employees boost productivity, while also expanding Amazon Connect into a wider set of agentic AI solutions for business operations.

The new workplace-focused tool is part of Amazon Web Services’ broader push into enterprise AI. Earlier reporting on Amazon’s business software efforts said the company launched Quick Suite, a chatbot and set of AI agents that can analyze sales data, generate reports and summarize online content for employees and teams. The platform was positioned as a work assistant for routine office tasks and was described as a successor to Amazon’s earlier Q Business product.

Separately, Amazon Connect is expanding from a single product into a family of four agentic AI solutions, according to Amazon’s own announcement. The new suite includes Amazon Connect Customer, Amazon Connect Decisions, Amazon Connect Talent and Amazon Connect Health, each aimed at a different business function such as customer service, supply chains, hiring and health care.

Amazon said the tools are designed to fit into existing workflows rather than forcing companies to rebuild their systems. The company said the products draw on its own experience running large-scale operations and customer-service systems across its businesses.

The expansion reflects a broader race among major technology firms to offer AI tools that can automate everyday work and support business decision-making. Amazon’s pitch is that its agentic systems can do more than chat: they can analyze information, help employees act on it and streamline routine operations across departments.

Amazon Connect has already been used by companies including State Farm, Air Canada and U.S. Bank, according to Amazon’s materials, and the company says the next phase is to bring more autonomous AI functions into that ecosystem. Amazon also said newer capabilities can help businesses deploy AI-powered customer experiences more quickly, including through integrations that reduce the time needed to launch services.

With both workplace productivity tools and expanded customer-operations software, Amazon is trying to turn its AI push into a broader enterprise platform rather than a single product launch.

HCLTech expands collaboration with Google Cloud to accelerate Agentic AI adoption

Business Desk — Thu, 12 Mar 2026 09:15:24 +0000

HCLTech has announced an expanded strategic collaboration with Google Cloud to accelerate the adoption of Agentic AI across industries. The partnership aims to advance enterprise AI capabilities through the use of Gemini Enterprise and Gemini models.

The collaboration will focus on embedding AI into systems and workflows to unlock new market opportunities and enhance operational efficiency. Key initiatives include the development of unique AI-driven solutions, the expansion of HCLTech‘s Center of Excellence for industry-specific agentic solutions, and the launch of Gemini Experience Zones at global locations. Additionally, HCLTech plans to increase its Google Cloud-certified workforce from 12,000 to over 35,000 within three years.

Vijay Guntur, CTO and Head of Ecosystems at HCLTech, highlighted the importance of the collaboration, stating it reinforces the partnership’s strength and shared vision with Google Cloud. Kevin Ichhpurani, President of Global Ecosystem and Channels at Google Cloud, praised HCLTech’s expertise in delivering high-impact AI agents.

Disclaimer: This article is based on a regulatory filing submitted to the National Stock Exchange of India (NSE).

Agentic AI | Business Upturn

Amazon introduces AI tool for office workers to boost productivity

HCLTech expands collaboration with Google Cloud to accelerate Agentic AI adoption