IndiGo’s CEO Ronojoy Dutta has defended his staff’s decision to deny boarding to a differently-abled child because he was in “panic”. That could lead to disturbing safety, and service issues to the other passengers onboard.
Senior government authorities have also stated that the airline management was being insensitive. By taking cover under CAR on “Handling of Unruly Passengers”. Instead of talking about the provisions of the rules on “Carriage by Air – Persons with Disability and/or Persons with Reduced Mobility”.
The rules are precisely define an unruly passenger as one. Who “fails to respect the rules of conduct at an airport or on board an aircraft or to follow the instructions of the airport staff or crew members. And thereby disturbs the good order and discipline at an airport or on board the aircraft”.
IndiGo CEO Ronojoy Dutta defends staff decision
They categories the offences into three measure categories. Which include unruly behavior such as physical gestures. Secondly, Unruly inebriation; physically abusive behavior such as touching, kicking, hitting, grabbing or sexual harassment. And life-threatening behavior such as damage to aircraft operating systems. Or physical violence such as murderous assault. These offences give the authority to lead to a passenger put on a no-fly list by airlines from three months to two years.
The rules say that before authorities deny boarding to a passenger on the basis of disability. The airline “shall specify in writing the basis of such refusal indicating its opinion that transportation of such persons would or might be inimical to the safety of flight”. They lay emphasis on issues of access. And require airlines to ensure priority passage for persons with disability. Provision for wheelchairs, a website that is disability friendly. And comfortable seats with adequate leg space on a plane.
However, the enquiry has been put on the recent incident. And Civil Aviation Minister Jyotiraditya Scindia is likely to visit the Ranchi Airport and meet child’s family.