Zomato founder Deepinder Goyal recently highlighted a need for closer collaboration between delivery platforms and malls to improve conditions for delivery partners. This comes after an experience during his second order as a delivery partner, where he faced a challenge with a mall guard who asked him to use the stairs.
Goyal pointed out the necessity for malls to be more accommodating and humane towards delivery partners. He emphasized that working conditions for these partners could be significantly enhanced by better coordination between Zomato and malls, ensuring smoother and fairer delivery processes.
During my second order, I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners.
What do you think? pic.twitter.com/vgccgyH8oE
— Deepinder Goyal (@deepigoyal) October 6, 2024
In his post, Goyal asked for feedback and thoughts from the community, sparking discussions around the treatment of delivery partners in malls and public spaces. The incident highlights the broader need to provide better support and consideration to delivery personnel who often face challenging circumstances while trying to perform their duties effectively.
This call to action reflects a growing awareness and push for the fair treatment of delivery workers and more thoughtful collaboration between businesses to ensure equitable working conditions.
