Ola & Uber slammed with legal notices from CCPA

Statistics from National Consumer Helpline (NCH) 2,482 complaints have been filed against Ola and 770 complaints against Uber for their services to consumers.

The Central Consumer Protection Authority (CCPA) on Friday  issued notices to Uber and Ola for unfair practices and violation of consumer rights.

Slamming the ride-hailing platforms over lack of proper consumer grievance solution. Deficiency in service, unreasonable levy of cancellation charges and fairness of algorithm used to charge fare.

Several complaints have been received against Ola and Uber.

Statistics from National Consumer Helpline (NCH) 2,482 complaints have been filed against Ola and 770 complaints against Uber for their services to consumers.

The ministry has observed unreasonable levy of cancellation charges. And that was the main issue raised by a several consumers, wherein consumers were unable to see the cancellation time.

Another complaint type where cancellation charges were borne by consumers upon forced cancellation from drivers due to their unavailability or traffic issues etc.

Last week, the CCPA, under its Chief Commissioner Nidhi Khare, warned ride-hailing platforms to fix rising consumer complaints regarding ride cancellations, cancellation charges, random surge pricing, and long waiting times, or else companies will have to face penal action.

The Department of Consumer Affairs is set assert  new guidelines related to ride cancellation charges and surge pricing by ride-hailing platforms soon that will give some relief to the end users.

CCPA’s head Khare has given the ride-hailing platforms 30 days to fix their algorithms related to ride cancellations and surge pricing.

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