Citibank’s online services to be down for 45 minutes on November 8

Citibank warned in an email to clients that its operations will be disrupted on November 8 “due to scheduled maintenance on our systems.” Citibank operates a sizable credit card business in India.

Customers of Citibank have been notified of a planned outage on Monday (November 8). According to an email notice from the bank to its customers, the outage will last 45 minutes. Citibank said in an email that its operations will be impacted “due to scheduled maintenance on our systems.” According to the email, the disruption would occur between 3 and 3.45 a.m.

Services including as online and mobile banking, self-service requests, and IVR support will be affected by the outage. Customers can contact the Citiphone hotline 24 x7 if they have a problem with a Citi credit card transaction. In India, the bank has over 20 lakh credit card members, a significant share of the market that it obtained as an early entrant.

Citibank built its first office in India in 1902, according to its website, and is a big foreign investor. According to the website, it was the first bank to offer 24-hour phone banking in 1993. Citibank also introduced Citi tap and pay, a next-generation contactless credit card payment system based on Near Field Communications (NFC) technology, in 2009, which it claims was the first of its kind in India.

Citi announced on April 16 that it will close its consumer and retail businesses in 13 Asian and European nations. Australia, Bahrain, China, India, Indonesia, Malaysia, the Philippines, Poland, Russia, South Korea, Taiwan, Thailand, and Vietnam are among the countries involved. Citigroup’s Institutional Clients Group, on the other hand, will continue to serve clients in the markets where consumer operations are being phased out.

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