Zomato, the leading food delivery and services company, has introduced Nugget, a revolutionary AI-native, no-code customer support platform. Developed over three years as an internal tool, Nugget has been designed to scale customer support seamlessly and cost-effectively, without requiring a dedicated development team.
Nugget is highly customizable and offers businesses the flexibility to automate customer support without rigid workflows. With the ability to autonomously resolve up to 80% of queries, Nugget learns and adapts in real-time to continuously improve its responses. It is built to ensure that businesses can focus on what matters most while Nugget handles a significant portion of customer support interactions.
This innovative platform powers over 15 million support interactions per month for Zomato, Blinkit, and Hyperpure, and is now being opened up to businesses worldwide. Zomato reports that 90% of companies who have seen Nugget in action have opted to integrate it into their operations.
Additionally, Nugget is the first product launched by Zomato Labs, the company’s incubator for in-house innovations. Zomato has more exciting products and innovations in the pipeline, signaling their continued commitment to driving technological advancements in customer service.
To encourage businesses to switch to Nugget, Zomato is offering the platform for free for the remainder of any existing contract with a legacy provider. Businesses can sign up by visiting the Nugget website or contacting Zomato directly at nugget@zomato.com.
