HCLTech, a global leader in technology services, recently informed exchanges that the company has been chosen as a key partner in Salesforce’s exclusive Agentforce Partner Network. This strategic collaboration positions HCLTech to harness its expertise in Salesforce’s digital modernization capabilities, particularly for the financial services sector. By leveraging cutting-edge AI-driven agents, HCLTech aims to help businesses enhance user experiences and improve operational efficiency.
The partnership focuses on deploying advanced multi-modal AI technology, enabling enterprises to transform their customer service operations. With AI-enabled virtual agents, companies can now move beyond basic chatbots to sophisticated solutions capable of managing complex, multi-channel interactions.
A highlight of this collaboration is the partnership with PenFed Credit Union, the second-largest federal credit union in the U.S. HCLTech and Salesforce are working together to implement AI-driven solutions that will significantly enhance member engagement and streamline operational processes.
Atif Munir, Chief Technology Officer, PenFed Credit Union, said, “PenFed is collaborating with HCLTech and Salesforce to bring a next-generation, AI-powered agent experience to our members and employees, enhancing service and support like never before.”
Sadagopan S, Executive Vice President, Global Head of SaaS & Commercial Applications, commented, “At HCLTech, we empower clients with AI-driven agents to enhance operations, improve customer service and drive innovation. Being chosen as a Salesforce Agentforce partner reflects our dedication to leveraging cutting-edge technology and highlights our role in shaping the future of AI.”
