The Consumer Affairs Ministry has initiated an investigation into service complaints against Ola Electric, revealing dissatisfaction among customers, according to CNBC TV18. As part of the probe, 250 random calls were made to Ola Electric customers, uncovering concerns despite the company claiming to have resolved over 99% of customer grievances.
The ministry is currently verifying Ola Electric’s response to a show-cause notice, while the Bureau of Indian Standards (BIS) Director General continues its investigation. This inquiry aims to corroborate complaints filed by over 10,644 Ola Electric customers. The ministry expects the BIS probe to conclude by the end of this month.
This scrutiny highlights the need for enhanced customer satisfaction and operational transparency in the electric vehicle sector.
Disclaimer: The information provided is based on reports and sources regarding the ongoing investigation into Ola Electric by the Consumer Affairs Ministry. This is for informational purposes only and should not be considered as a final judgment or evaluation of the company’s performance. Readers are advised to rely on verified and official updates from relevant authorities before forming any conclusions.
