Startek Reports Third Quarter 2021 Financial Results

– Growth Trends Across Core Verticals Drive Sustained Revenue Improvements –

– New Executive Appointments Bolster Management Team and Represent Continued Progress on Long-Term Growth Strategy –  

GREENWOOD VILLAGE, Colo. and MUMBAI, India, Nov. 3, 2021 /PRNewswire/ — Startek, Inc. (NYSE: SRT) (“Startek” or the “Company”), a global provider of customer experience management solutions, is reporting financial results for the third quarter ended September 30, 2021.

Startek_Logo

Third Quarter 2021 Financial Highlights ($ in millions, excl. margin items)


Q3 2021


Q3 2020


Change

Net Revenue

$

172.8


$

162.7



6%

Gross Profit

$

21.5


$

22.3



(3)%

Gross Margin


12.5%



13.7%


-120bps

SG&A Expenses

$

13.1


$

14.3



(8)%

Net Income/(Loss)[1]

$

0.1


$

0.4



(79)%

EPS[1]

$

0.00


$

0.01



(80)%

Adjusted Net Income/(Loss)[2], [3]

$

2.9


$

3.3



(13)%

Adjusted EPS[2], [3]

$

0.07


$

0.08



(14)%

Adjusted EBITDA[3]

$

15.9


$

15.6



2%

[1] Reflects net income (loss) attributable to Startek shareholders.

[2] Reflects Adjusted net income (loss) attributable to Startek shareholders.

[3] Refer to the note below about Non-GAAP financial measures

                  

Management Commentary 

“During the third quarter, we continued to drive growth across core verticals and strengthen our operational foundation,” said Aparup Sengupta, Executive Chairman and Global CEO of Startek. “We generated year-over-year increases across both revenue and adjusted EBITDA. While we maintained our disciplined approach to cost management across our organization, we experienced some gross margin pressure led by the cybersecurity event. Despite this, our work to invest in key platform enhancements, drive continued business development, and support our personnel across all geographies in which we operate has allowed us to continually improve our position as a nimble and innovative provider of differentiated customer experiences.

“Examining our performance by vertical, our growth during the third quarter was primarily driven by sustained momentum with our telecom clients, as well as continued strength within both banking & financial services and technology & IT services. By geography, we generated meaningful year-over-year improvements in India, the Middle East, and South Africa, with some year-over-year revenue softness in the United States due to growing pandemic-related labor constraints. As we continue to monitor these trends, we are placing a strong priority on ensuring we have a robust set of resources for delivering our high-quality business process management solutions. This includes increasing our sales, solutioning and marketing workforce, fine-tuning our go-to-market approach, and continuing to make investments in new digital capabilities for our platform. All of these investments are to strengthen our ability to preserve the quality and high-touch nature of our client services, no matter where or how we deploy them.   

“Subsequent to the quarter, we further bolstered our senior management team with the announcement of two new executive appointments. Our new president, Bharat Rao, has been a Startek board member since 2018 and is a former Managing Partner at Capital Square Partners, and our new Global Chief Revenue Officer, Vivek Sharma, is Infosys BPM’s former Senior Vice President for Global Sales. Both Bharat and Vivek have extensive experience with driving growth and innovation across new industry segments, and I look forward to working closely with them to accelerate our capabilities across the customer experience transformation journeys we offer. 

“As we move into the fourth quarter, we remain focused on maintaining our momentum within our key geographies and verticals, as well as ensuring the continued efficiency of our global operations. We will continue working to execute on these objectives and maximize the value we create for our clients and shareholders.”

Third Quarter 2021 Financial Results

Net revenue in the third quarter increased 6% to $172.8 million compared to $162.7 million in the year-ago quarter. The increase was driven by sustained strong performance across key verticals and geographies.

Gross profit in the third quarter was $21.5 million compared to $22.3 million in the year-ago quarter. Gross margin was 12.5% compared to 13.7% in the year-ago quarter. The decrease was primarily driven by higher growth in telecom, financial and business services and public sector enterprises verticals that are delivered onshore, as well as growing wage pressure and labor shortages in the United States.

Selling, general and administrative (SG&A) expenses in the third quarter decreased to $13.1 million compared to $14.3 million in the year-ago quarter. As a percentage of revenue, SG&A improved 120 basis points to 7.6% compared to 8.8% in the year-ago quarter as a result of continued operating leverage at the back of the higher revenue base generated during the quarter.

Net income attributable to Startek shareholders in the third quarter was $0.1 million or $0.00 per share, compared to a net income of $0.4 million or $0.01 per share in the year-ago quarter.

Adjusted net income* in the third quarter was $2.9 million or $0.07 per diluted share, compared to an adjusted net income* of $3.3 million or $0.08 per share in the year-ago quarter.

Adjusted EBITDA* in the third quarter increased slightly to $15.9 million compared to $15.6 million in the year-ago quarter. The increase was driven by the aforementioned growth in net revenue.

On September 30, 2021, cash and restricted cash were $63.5 million compared to $54.1 million[1] at June 30, 2021. The increase was primarily due to improved working capital during the third quarter. Total debt at September 30, 2021 decreased to $170.4 million compared to $173.9 million at June 30, 2021, and net debt at September 30, 2021 was $106.9 million[2] compared to $119.8 million at June 30, 2021.

During the three months ended September 30, 2021, the Company repurchased an aggregate of 57,759 shares of common stock under its repurchase plan, at an average cost of $5.67 per share.

*A non-GAAP measure defined below.

Conference Call and Webcast Details

Startek management will hold a conference call today at 5:00 p.m. Eastern time to discuss its financial results. The conference call will be followed by a question and answer period.

Date: Tuesday, November 2, 2021

Time: 5:00 p.m. Eastern time

Toll-free dial-in number: (844) 239-5283

International dial-in number: (574) 990-1022

Conference ID: 3536546

Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Investor Relations at (949) 574-3860.

The conference call will be broadcast live and available for replay here, as well as in the investor relations section of the company’s website at www.startek.com.

A telephonic replay of the conference call will also be available after 8:00 p.m. Eastern time on the same day through November 9, 2021.

Toll-free replay number: (855) 859-2056

International replay number: (404) 537-3406

Replay ID: 3536546

[1] Cash balance excluding restricted cash as at September 30, 2021 amounted to $56.8 million as compared to $47 million as at June 30, 2021.

[2] Net debt excluding restricted cash balance at September 30, 2021 was $113.5 million compared to $126.9 million at June 30, 2021.

About Startek

Startek is a global provider of tech-enabled business process management solutions. The company provides omni-channel customer experience, digital transformation, and technology services to some of the finest brands globally. Startek is committed to impacting clients’ business outcomes by focusing on enhancing customer experience and digital & AI enablement across all touch points and channels. Startek has more than 46,000 CX experts spread across 46 delivery campuses in 13 countries. The company services over 200 clients across a range of industries such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Ecommerce, Consumer Goods, Retail, and Energy & Utilities. To learn more about Startek’s global solutions, please visit www.startek.com.

Forward-Looking Statements

The matters regarding the future discussed in this news release include forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are intended to be identified in this document by the words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “objective,” “outlook,” “plan,” “project,” “possible,” “potential,” “should” and similar expressions. As described below, such statements are subject to a number of risks and uncertainties that could cause Startek’s actual results to differ materially from those expressed or implied by any such forward-looking statements. Readers are encouraged to review risk factors and all other disclosures appearing in the Company’s Form 10-K for the fiscal year ended December 31, 2020, as filed with the Securities and Exchange Commission (SEC) on March 15, 2021, as well as other filings with the SEC, for further information on risks and uncertainties that could affect Startek’s business, financial condition and results of operation. Copies of these filings are available from the SEC, the Company’s website or the Company’s investor relations department. Startek assumes no obligation to update or revise any forward-looking statements as a result of new information, future events or otherwise. Readers are cautioned not to place undue reliance on these forward-looking statements that speak only as of the date herein.

Investor Relations

Giuseppe Montefinese

Startek, Inc.

+1 732-890-8929

[email protected]   

Cody Cree or Jackie Keshner

Gateway Investor Relations

+1 949-574-3860

[email protected] 

Danveer Bhasin

Startek

+91-993-013-5788

[email protected]

 

 

STARTEK, INC. AND SUBSIDIARIES

 CONSOLIDATED STATEMENTS OF INCOME (LOSS)

(In thousands, except per share amounts)

(Unaudited)

 


Three Months Ended

Spetember 30,

Nine Months Ended

September 30,


2021

2020

2021

2020

Revenue


172,948


163,097


525,879


466,926

Warrant contra revenue


(161)


(410)


(991)


(1,173)

Net revenue

$

172,787

$

162,687

$

524,888

$

465,753

Cost of services


(151,264)


(140,392)


(454,124)


(408,747)

Gross profit

$

21,523

$

22,295

$

70,764

$

57,006










Selling, general and administrative expenses


(13,099)


(14,292)


(39,568)


(45,030)

Impairment losses and restructuring/exit cost


(85)


12


(1,964)


(24,545)

Operating income/ (loss)

$

8,339

$

8,015

$

29,232

$

(12,569)










Share of loss of equity-accounted investees


(46)


(5)


(1)


(25)

Interest expense, net


(2,236)


(3,988)


(18,489)


(10,683)

Exchange gain / (loss), net


(533)


(621)


42


(331)

Income/ (loss) before income taxes

$

5,524

$

3,401

$

10,784

$

(23,609)

Income tax expense


(2,402)


(1,649)


(9,397)


(5,808)

Net income/ (loss)

$

3,122

$

1,752

$

1,387

$

(29,417)










Net income/ (loss)









Net income attributable to non-controlling interests


3,046


1,385


6,581


1,990

Net income/ (loss) attributable to Startek shareholders


76


367


(5,194)


(31,407)










Net income/ (loss) per common share – basic

$

0.00

$

0.01

$

(0.13)

$

(0.80)

Net income/ (loss) per common share – diluted

$

0.00

$

0.01

$

(0.13)

$

(0.80)










Weighted average common shares outstanding – basic


40,788


40,275


40,723


39,143

Weighted average common shares outstanding – diluted


41,094


40,626


41,171


39,143

 

STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OTHER COMPREHENSIVE INCOME (LOSS)

(In thousands, except per share amounts)

(Unaudited)

 


Three Months Ended

September 30,

Nine Months Ended

September 30,


2021

2020

2021

2020

Net income/ (loss)

$

3,122

$

1,752

$

1,387

$

(29,417)

Net income attributable to non-controlling interests


3,046


1,385


6,581


1,990

Net income/ (loss) attributable to Startek shareholders


76


367


(5,194)


(31,407)










Other comprehensive income/ (loss), net of taxes:









Foreign currency translation adjustments


(179)


936


(2,147)


(2,729)

Change in fair value of derivative instruments



103


8


(577)

Pension amortization


(669)


774


(1,090)


(1,856)

Other comprehensive income/ (loss)

$

(848)

$

1,813

$

(3,229)

$

(5,162)










Other comprehensive income/ (loss), net of taxes









Other comprehensive income/ (loss) attributable to non-controlling interests


(374)


413


(443)


(1,211)

Other comprehensive income/ (loss) attributable to Startek shareholders


(474)


1,400


(2,786)


(3,951)


$

(848)

$

1,813

$

(3,229)

$

(5,162)

Comprehensive income/ (loss)









Comprehensive income attributable to non-controlling interests


2,672


1,798


6,138


779

Comprehensive income/ (loss) attributable to Startek shareholders


(398)


1,767


(7,980)


(35,358)


$

2,274

$

3,565

$

(1,842)

$

(34,579)

 

STARTEK, INC. AND SUBSIDIARIES 

CONSOLIDATED BALANCE SHEETS

(In thousands, except share data)

(Unaudited)

 


September 30,

December 31,


2021

2020

Assets





Current assets





Cash and cash equivalents


56,840


44,507

Restricted cash


6,634


6,052

Trade accounts receivables, net


68,504


83,560

Unbilled revenue


62,066


49,779

Prepaid and other current assets


13,928


14,542

Total current assets

$

207,972

$

198,440






Non-current assets





Property, plant and equipment, net


35,228


34,225

Operating lease right-of-use assets


56,775


69,376

Intangible assets, net


92,695


100,440

Goodwill


183,397


183,397

Investment in equity-accounted investees


25,006


111

Deferred tax assets, net


3,273


5,294

Prepaid expenses and other non-current assets


15,482


13,370

Total non-current assets

$

411,856

$

406,213

Total assets


619,828

$

604,653






Liabilities and Shareholders’ Equity





Current liabilities





Trade accounts payables


6,351


20,074

Accrued expenses


57,193


57,118

Short term debt


3,929


15,505

Current maturity of long term debt


2,217


2,180

Current maturity of operating lease obligation


17,825


19,327

Other current liabilities


43,801


39,987

Total current liabilities

$

131,316

$

154,191






Non-current liabilities





Long term debt


164,240


118,315

Operating lease liabilities


41,176


52,052

Other non-current liabilities


17,412


15,498

Deferred tax liabilities, net


17,616


17,715

Total non-current liabilities

$

240,444

$

203,580

Total liabilities

$

371,760

$

357,771






Stockholders’ equity:





Common stock, 60,000,000 non-convertible shares, $0.01 par value, authorized;

40,859,738 and 40,453,462 shares issued and outstanding at September 30, 2021 and

December 31, 2020, respectively


409


405

Additional paid-in capital


292,053


288,700

Accumulated deficit


(90,737)


(85,543)

Treasury stock, 57,759 and nil shares at September 30, 2021 and December 31, 2020,

respectively, at cost


(329)


Accumulated other comprehensive loss


(10,072)


(7,286)

Equity attributable to Startek shareholders

$

191,324

$

196,276

Non-controlling interests


56,744


50,606

Total stockholders’ equity

$

248,068

$

246,882

Total liabilities and stockholders’ equity

$

619,828

$

604,653

 

 

STARTEK, INC. AND SUBSIDIARIES 

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

 


Nine Months Ended September 30,


2021

2020

Operating Activities





Net loss

$

1,387

$

(29,417)






Adjustments to reconcile net loss to net cash provided by operating activities:





Depreciation and amortization


20,398


21,279

Impairment of goodwill



22,708

Profit on sale of property, plant and equipment


(37)


181

Provision for doubtful accounts


23


2,089

Amortisation of debt issuance cost


2,980


1,148

Amortisation of call option premium


360


Warrant contra revenue


991


1,173

Share-based compensation expense


932


447

Deferred income taxes


1,838


1,192

Share of loss of equity-accounted investees


1


25






Changes in operating assets and liabilities:





Trade accounts receivables


13,120


26,171

Prepaid expenses and other assets


(11,968)


(117)

Trade accounts payables


(13,409)


(10,155)

Income taxes, net


(602)


1,300

Accrued expenses and other liabilities


6,543


27,421

Net cash generated from operating activities

$

22,557

$

65,445






Investing Activities





Purchase of property, plant and equipment


(13,358)


(10,141)

Investment in equity-accounted investees


(25,000)


Payments for call option premium


(3,000)


Proceeds from equity-accounted investees


102


429

Net cash used in investing activities

$

(41,256)

$

(9,712)






Financing Activities





Proceeds from the issuance of common stock


1,434


8,379

Proceeds from long term debt


165,000


Payments on long term debt


(117,600)


(4,200)

Payments for loan fees related to long term debt


(2,794)


Payments on other debt, net


(13,145)


(35,697)

Common stock repurchase


(329)


0

Net cash generated from/ (used in) financing activities

$

32,566

$

(31,518)






Net increase in cash and cash equivalents


13,867


24,215

Effect of exchange rate changes on cash and cash equivalents and restricted cash


(952)


(256)

Cash and cash equivalents and restricted cash at beginning of period


50,559


32,626

Cash and cash equivalents and restricted cash at end of period

$

63,474

$

56,585






Components of cash and cash equivalents and restricted cash





Balance with banks


56,840


48,463

Restricted cash


6,634


8,122

Total cash and cash equivalents and restricted cash

$

63,474

$

56,585






Supplemental disclosure of cash flow information





Cash paid for interest and other finance costs


19,985


10,392

Cash paid for income taxes


7,884


2,752

Non-cash warrant contra revenue


991


1,173

Non-cash share-based compensation expenses


932


447

 

STARTEK, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURE

(In thousands)

(Unaudited)

This press release contains references to the non-GAAP financial measure of Adjusted EBITDA. Reconciliation of this non-GAAP measure to its comparable GAAP measure is included below. This non-GAAP information should not be construed as an alternative to the reported results determined in accordance with GAAP. It is provided solely to assist in an investor’s understanding of these items on the comparability of the Company’s operations.

Adjusted EBITDA:

The Company defines non-GAAP Adjusted EBITDA as Net loss plus Income tax expense, Interest and other expense, net, Exchange gain / (loss), net, Depreciation and amortization expense, Restructuring and other acquisition-related costs, Share-based compensation expense, and Warrant contra revenue (if applicable). Management uses Adjusted EBITDA as a performance measure to analyze the performance of our business. Management believes that excluding these non-cash and other non-recurring items permits a more meaningful comparison and understanding of the strength and performance of our ongoing operations for our investors and analysts.

Adjusted EPS:

Adjusted EPS is a non-GAAP financial measure presenting the earnings generated by the ongoing operations that we believe are useful to investors in making meaningful comparisons to other companies, although our measure of Adjusted EPS may not be directly comparable to similar measures used by other companies, and period-over-period comparisons. Adjusted EPS is defined as our diluted earnings per common share attributable to StarTek shareholders adjusted to exclude the effects of the amortization of acquisition-related intangible assets, investments that investors may want to evaluate separately (such as based on fair value), and the impact of certain events, gains, losses or other charges that affect period-over-period comparisons. Acquisition-related intangible assets are recognized as a result of the application of Accounting Standards Codification Topic (“ASC”) 805, Business Combinations (such as customer relationships and Brand), and their amortization is significantly affected by the size and timing of our acquisitions.

 

Adjusted EBITDA:










Three Months Ended

September 30,

Nine Months Ended

September 30,


2021

2020

2021

2020

Net Profit/(Loss)


3,122


1,752


1,387


(29,417)

Income tax expense


2,402


1,649


9,397


5,808

Interest and other expense, net


2,282


3,993


18,490


10,708

Exchange gain/(loss), net


533


621


(42)


331

Depreciation and amortization expense


6,927


6,951


20,398


21,279

Impairment losses and restructuring cost


85


(12)


1,964


24,545

Share-based compensation expense


341


238


932


447

Warrant contra revenue


161


410


991


1,173

Adjusted EBITDA

$

15,853

$

15,602

$

53,517

$

34,874

 

Adjusted EPS:










Three Months Ended

September 30,

Nine Months Ended

September 30,


2021

2020

2021

2020

Profit attributable to Startek shareholders


76


367


(5,194)


(31,407)

Add: Share based compensation expense


341


238


932


447

Add: Amortization of intangible assets, net of tax


2,279


2,279


6,785


6,801

Add: Warrant contra revenue


161


410


991


1,173

Add: Goodwill impairment loss





22,708

Add: Debt issuance cost




10,937


Adjusted net income / (loss) (non-GAAP)

$

2,856

$

3,294

$

14,451

$

(277)










Weighted average common shares outstanding – basic


40,788


40,275


40,723


39,143

Weighted average common shares outstanding – diluted


41,094


40,626


41,171


39,143










Adjusted EPS – basic

$

0.07

$

0.08

$

0.35

$

(0.01)

Adjusted EPS – diluted

$

0.07

$

0.08

$

0.35

$

(0.01)

 

Disclaimer: The above press release comes to you under an arrangement with PR Newswire. Business Upturn takes no editorial responsibility for the same.

Subscribe to our newsletter
Subscribe to our newsletter
Sign up here to get the latest news delivered directly to your inbox.
You can unsubscribe at any time