DGCA imposes Rs. 10 lakh fine on Air India for denying boarding

The development follows several reports of passengers being denied boarding by a number of airlines despite having valid tickets and arriving on time.

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According to news reports, the Directorate General of Civil Aviation (DGCA) fined Air India Rs 10 lakh for denying boarding to passengers with valid tickets.

The aviation watchdog in a statement said. “After going through AI submissions, as part of enforcement action. The competent authority has levied a penalty of Rs 10 lakh. In addition, the airline has been advised to immediately put the systems in place. To resolve the issue failing which further action shall be taken by DGCA.”

The development follows several reports of passengers being denied boarding by a number of airlines despite having valid tickets and arriving on time.

DGCA conducted inspections at airport

Despite having guidelines in place, the regulator stated that a few airlines were not allowing passengers to board planes. In addition, the DGCA conducted inspections at airports in Bengaluru, Hyderabad, and Delhi.

“In the case of Air India, where the regulation is not being followed, a show-cause notice was issued to the airline and also a personal hearing was afforded. It appears that the airline does not have a policy in this regard and is not paying any compensation to hapless passengers, whose numbers can be anybody’s guess,” the DGCA said.

The DGCA has stated that it is developing guidelines for denying boarding to a passenger despite having a valid ticket. However, no compensation is to be paid if an airline is able to arrange an alternative flight. Hence, for the said passenger within an hour.

If the airline is able to provide an alternative flight within the next 24 hours. Compensation of up to Rs 10,000 is prescribed. Thus, according to the regulator. Who added that compensation of up to Rs 20,000 is prescribed for anything beyond 24 hours.

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