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One of the primary drivers behind JR East’s decision is Japan’s rapidly ageing population, which has resulted in a shrinking labour force. The transportation industry, including railways, is particularly affected, with fewer young workers entering the sector.
Suica and PASMO cards serve as prepaid travel passes for Japan’s extensive rail and bus networks and are also widely used as digital wallets for purchases at stores and vending machines.
In their joint announcement, JR East and private railway operators expressed optimism that the resumption of sales will alleviate the pent-up demand for these cards.
Suica cards, widely used for convenient travel on JR East trains and other public transport systems, had been unavailable for purchase and issuance since the supply chain disruption began.
The suspension of Suica card issuance, which started in June 2023, affected both unregistered and registered cards, adding to the woes of the daily commuters in Tokyo and surrounding areas.
JR East's decision to pause ticket office closures reflects the challenges posed by a surge in overseas visitors and slower-than-expected adoption of online ticketing. The railway operator emphasizes a renewed commitment to addressing passenger concerns and reevaluating its approach.
Tokyo, in particular, bore the brunt of the snowstorm which blanketed eastern Japan, with over 130 people admitted to hospitals on Tuesday.